Monthly Archive: February 2013


Feb 27

4/24 Personal Worksheet: How do you handle Conflict Solutions?

Here is a post for you to think about and see where y0ur Personal Communication Style might need some work.

Directions:  Rank each of the following questions according to how often and / or how strongly the answer ‘yes’ applies to you by giving yourself points from 0 to 10.  The higher the score means the more attention needs to be applied to your conflict solutions.

0 = Never        5 = About 50% of the time      10 = always

__ 1.  Do you have a tendency, when in an argument, to say to the other person, “Well, you always”, or “I never…”?

Feb 24

YouTube – Conflict Solutions for Dealing with Difficult People

We all face difficult and hard to understand people in our world.  Here is an interesting YouTube video made by HowdiniGuru on August 31, 2009 on ‘How to deal with difficult people’.



Susanne Fengler. Blog Author


Feb 20

4/23 Giving Complete Messages and Understanding Empathy for Conflict Solutions

3 girls

 So far in our discussion on healthy communication, we have looked at the importance of listening skills, problem solving and realising your personal fight style.  All these contribute to Conflict Solutions!

Then we went onto the importance co being assertive also in a healthily way.  We take you several YouTube video to help you practice your change of fight style to change from being passive to actually facing anger and difficult people.

A.  Giving Complete Messages


Feb 16

4/22 Guest Post: Conflict Solutions in the workplace


From time to time, we have included different perspectives on Conflict Solutions as a ‘Guest Post’.  The following is shared by someone who has face conflict in the work place and has learned many valuable lessons.  Today Margaret shares with us some of what she has learned:


“I generally get along with most people but I have come across many situations where people were difficult to get along with. This could be at work, in church or part of my family. They were usually situations that I could not get away from easily as they were part of my life in some way at the time.  Even though I would like to, I couldn’t run away from every bad situation.  However I could make it less painful and in the process, learned a lot about other people and myself.

Feb 07

4/21 Conflict Solutions and Practicing Assertiveness

So far in our blog, we have defined ‘assertiveness’ and discuss how this method of Conflict Solutions differs from being Passive or Aggressive.  We now want to present some practical ways of achieving this goal to better resolve Conflicts.

People often find that even if a conflict is not resolved, they feel best when they have been assertive because they have tried to find a mutually beneficial solution and have done so in a respectful way.

A.  Knowing what to Say


Feb 05

4/20 Assertiveness – Tips for being assertive & saying ‘No’

Here is an interesting YouTube Video on our subject of being Assertive. Uploaded by Speakfirst on July 20, 2009, the author talks about what it means and how to use this conflict style in a healthy way.

Assertiveness skills and tips from communication experts ‘Speak First’ and trainer Snéha Khilay. See someone practicing saying ‘no’ and turning down a request in a strong, assertive and respectful way.


 This style of communication and conflict solution does take time to practice.  Standing up for yourself also comes from a good sense of identity and self worth.   We will cover some of this in our next post,

Feb 13

4/19 Guest post – Facing my Conflict Solutions

Hello Everyone!  The following is a Guest Post from someone facing many of the conflict situations we have been discussing.  So, I present a real life situation for Conflict Solutions:


Thanks for the invitation to contribute to your blog on Conflict Solutions!

I am at this new job now.  It is chaotic at times with everyone around me talking to others and I am expected to answer the phone and take customer complaints.  …but maybe I’d better back up and give your readers some of my struggles and lessons I’ve learned in facing my communicating problems with others.